customer experience

Dubai Culture Leads Dubai Government in Digital Customer Experience

April 26, 2026 designermagazine 0

The Dubai Culture and Arts Authority achieved a 94% score and Pioneer Level (L5) in the Dubai Government Digital Maturity Assessment 2025, leading in Digital Customer Experience. This success reflects their commitment to customer-centered digital transformation, enhanced operational efficiency, and high customer satisfaction, with innovative solutions and effective service delivery.

Dubai Culture Awarded ISO 11367: 2025 in Service Excellence

April 11, 2026 designermagazine 0

The Dubai Culture and Arts Authority has become the first cultural entity globally to receive the ISO 11367:2025 certification for Service Excellence. This milestone underscores its commitment to high standards in service delivery, enhances government service quality, and reflects its vision of establishing Dubai as a cultural hub while fostering community satisfaction.